MyResult ATT: How to Log In and Use the AT&T Sales Dashboard

MyResult ATT is the online portal AT&T employees use to log into HR Access and view their sales performance dashboard.

It shows metrics like sales volume, quota attainment, and customer satisfaction in one place.

What Is MyResult ATT

MyResult ATT isn't a separate app. It's a section inside AT&T's employee systems reached through either HR Access or e-Access where sales staff and their managers can pull up performance numbers.

In practice, most employees only interact with the name "MyResults" after their first sales cycle, once someone tells them where to find their numbers.

How to Log Into MyResult ATT

There are two official routes in. Which one you use usually comes down to habit or what your team already uses for other work tasks.

HR Access Login (hraccess.att.com)

Go to hraccess.att.com.
Select "Log In," then choose "Active Employee."
Enter your ATTUID and password.
Locate the MyResults section from the menu.

Some corporate devices skip the manual login step entirely through single sign-on. If that's the case for you, you'll land straight on the dashboard.

e-Access Login (e-access.att.com)

Navigate to e-access.att.com.
Enter your ATTUID and Global Logon password.
Open the Sales Performance or MyResults tile.

Employees who already use e-Access for scheduling or benefits often prefer keeping everything under one login rather than switching between portals.

First-Time Setup: ATTUID and Global Logon

Your ATTUID is assigned during onboarding, and the Global Logon password is shared across most AT&T internal systems not something specific to MyResults.

It's worth noting that password rules aren't publicly detailed in full, so if you're unsure about expiration or reset policy, your manager or HR contact is the more reliable source than guessing.

Key Metrics on the AT&T Sales Dashboard

The dashboard groups performance into a handful of categories. What's often overlooked is that not all metrics update on the same schedule, which can make numbers look "wrong" when they're really just delayed.

Metric	What It Shows
Sales Volume	Total closed deals or activations over a period
Quota Attainment	Progress toward monthly or quarterly target
Product Mix	Breakdown of what's being sold (wireless, internet, TV, etc.)
Conversion Rate	Share of leads that turned into closed sales
CSAT Score	Customer feedback collected after a sale
Return/Churn Rate	Cancellations or returned equipment

Exact refresh timing for each metric isn't consistently documented across public sources, so treat the table above as a general guide rather than a fixed schedule.

CSAT and churn are worth watching closely data from Statista shows cable and telecom services carry some of the highest customer churn rates among U.S. service industries, which is part of why sales dashboards track this alongside raw sales volume rather than in isolation.

Using the Dashboard Day to Day

For Sales Reps

Checking the dashboard once a day is common practice usually in the morning, to see what posted overnight.

Conversion rate tends to be the number reps watch most closely, since a sudden drop often points to something specific: a script issue, or a batch of leads that weren't well qualified to begin with.

For Managers

Managers typically see a rolled-up version across their team, which can be filtered by region or rep.

In practice, this is used less for tracking who's "behind" and more as a starting point for coaching conversations pulling up a rep's numbers and asking what's happening behind them, rather than just repeating the target.

This lines up with broader industry findings: according to Forbes, salespeople who consistently exceeded quota over a multi-year period were substantially more likely to have received regular coaching than those who missed it.

Troubleshooting Common Login and Dashboard Issues

Login Problems

If your ATTUID isn't recognized, double-check you're on the right portal HR Access and e-Access handle authentication a little differently. A forgotten Global Logon password can usually be reset from the login screen itself.

Data Not Updating

Before assuming something's broken, try a hard refresh or an incognito window. Batch-processed numbers, like quota attainment, often lag by a day. If numbers stay frozen well beyond that, it's reasonable to flag it to IT rather than keep waiting.

Conclusion

MyResult ATT is where AT&T sales employees log in and track performance. Use HR Access or e-Access to sign in, check quota and conversion metrics regularly, and escalate to IT only after basic refresh steps fail.

Frequently Asked Questions

Can I access MyResult ATT outside the AT&T network?

Yes, both portals are reachable from any internet connection. Some devices may require VPN, depending on internal policy.

Is the dashboard usable on mobile?

It's browser-based and works on mobile devices. There's no dedicated standalone app for it.

Why does my quota attainment look wrong?

It's often a delay, not an error. Quota figures typically recalculate overnight, so same-day deals may not show yet.

What's the difference between HR Access and e-Access?

Both lead to the same MyResults data. The difference is mainly which portal your team defaults to for other tasks.

Can a manager see data for someone who left the team?

Historical data may stay visible for a period, but individual access is generally restricted once someone leaves, per standard HR policy.